HAVE QUESTIONS
- Do your scented candles produce a lot of smoke?
Our candles are made with plant-based waxes and natural essential oils; they burn evenly with minimal smoke and are free of irritating odors, making them ideal for home use.
- How long does it take for the essential oils to diffuse?
Typically, in an enclosed room, it takes about 10–30 minutes for the essential oils to diffuse and create a noticeable fragrance. You can adjust the diffusion intensity according to your personal preference.
- Can I burn multiple scented products at the same time?
Yes, you can. However, we recommend ensuring proper ventilation and avoiding prolonged exposure to high concentrations of mixed scents to prevent the fragrance from becoming overpowering or irritating.
- Do your products contain harmful chemicals?
All products sold by vireoadvisorsllc.com are free from harmful chemicals. Our ingredients are natural, safe, and have undergone rigorous quality testing.
- How do I return a product?
Please contact our customer service email address to submit a return request.
We cover the return shipping costs for items with quality defects; for non-defective returns, the customer is responsible for the shipping costs.
Refunds are processed back to the original payment method within 5–7 business days after we receive the returned item.
Products that have been used or are no longer in a resalable condition cannot be returned.
- How long does shipping take?
Order Processing: 1–2 business days.
Delivery Time (within the US): 3–7 days.
We ship via USPS, UPS, and FedEx, with full tracking provided for all orders.
- Can I change or cancel my order?
If you need to modify or cancel an order after payment has been completed, please contact us as soon as possible. Once an order has been shipped, it cannot be changed.
- How should I store my scented products?
Please store products in a cool, dry place away from direct sunlight.
For candles, allow the wax pool to melt evenly when burning to extend the burn time.
For essential oil diffusers, keep the container sealed when not in use to prevent the oils from evaporating due to prolonged exposure to air.
- Do you offer gift wrapping?
Yes, we offer custom gift wrapping services. You can select the gift wrapping option during the checkout process.
- Do your products have an expiration date?
Generally, our candles and diffuser products have a shelf life of 2 years. We recommend using them within this period to ensure the best possible fragrance experience.
